Question 1

WHAT IS AN EPICACTUS?

Accepted Answer

An Epicactus is an epiphytic (tree-dwelling) cactus, native to the tropical rain forests of Central and South America. They are tree-climbing plants and send out roots to secure themselves by their roots to their host tree, through long strappy growth called 'cladodes'.
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Most original epiphyllum species were cream or white in colour. Cross pollination by growers over the last 200 years has produced the many thousands of the wonderful, colourful varieties we see today.

Question 2

ABOUT US

Accepted Answer

Tropical Treasure is a Bendigo-based grower of Australian and International epiphyllum and aporophyllum hybrids.

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We have approximately 400 hybrid varieties and can provide you with fresh unrooted cuttings, rooted cuttings and small plants. The vast majority of our hybrids are varieties registered with the ESA (Epiphyllum Society of America - the worlwide body responsible for registration)

• Unrooted cuttings are at least 25cm in length (10 inches)
 • Rooted cuttings are sent with a root ball in potting mix
 • Small Plants are sent in the pots

Whilst we have less than 100 epicactus hybrids advertised on our site, we have many hundreds more that we are just waiting to flower so we can promote and make them available to you.

Be assured that we will only sell plant material that we know is correct.

Question 3

OUR AUSTRALIAN HYBRIDS

Accepted Answer

Our product selection includes plants from some of Australian best known hybridisers including the LIBERTY collection by Joyce Carr, the ULANA collection by Tony Hanson and the ROSSMORE collection by Des Ellery. We also have some of the fabulous hybrids from Steve Pincott and many others.

Question 4

WHAT IS OUR 'SATISFACTION GUARANTEE'?

Accepted Answer

I would like to think that all my cuttings are perfect, but that is beyond the realms of reality!
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Having supplied over 1000 cuttings, the Laws of Probability say it is inevitable that something I have sent someone either rots, dies or is simply not correct.

If that is the case, I sincerely apologise and will do everything I can do to make it right for you!

1.   If your cutting rots or dies within 3 months, I will replace it Free of Charge.
2.  If your cutting flowers wrongly, I will ..
 • Give you a 100% refund! AND ....
 • Give you a replacement cutting of your choice, absolutely free!

Question 5

LIKE TO HYBRIDISE YOUR OWN?

Accepted Answer

Tropical Treasure also offer packets of seeds which we have harvested from fertilised crosses in our own garden. Now, you can create your own unique varieties of epicactus with our packets of 100 seeds!
Our seed packets give you access to fabulous combinations!
We include full instructions for how to grow your own unique epiphyllum hybrids!

Question 6

POSTAGE AND DELIVERY?

Accepted Answer

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We will ship your order within 2 working days by EXPRESS POST and provide you the tracking number.

We ship by Australia Post only on a Monday, Tuesday or Wednesday, so your package is not held up over the weekend sitting in a post office.

We include full instructions on how to plant your cutting, rooted cutting or small plant when you receive your EpiMail.
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Our EXPRESS POST Fee is a FLAT FEE of $16 per delivery.

ORDER OVER $250.00 AND EXPRESS POSTAGE IS FREE!

Question 7

PAYMENT METHODS, PRICING & GST

Accepted Answer

All orders must be paid for prior to shipping.

We accept Visa & MasterCard by PayPal, Visa, Mastercard & Amex by Square and we also accept Direct Deposits.
 
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If you choose to pay via Direct Deposit, please use OSKO for fast funds transfer so that your order can be dispatched promptly.  Orders can be delayed if funds have not yet cleared.

Our account details for direct deposit:

Bank name: 	Bendigo Bank 
Acc. name: 	Tropical Treasure 
BSB: 		633-000  	
Account: 		143566800

We do not charge GST as we are under the threshold of $75,000 per annum.

Question 8

PRIVACY POLICY

Accepted Answer

TROPICAL TREASURE  is committed to complying with its legal obligations under the National Privacy Act. If you require further information regarding the guidelines, please visit https://www.oaic.gov.au/ (https://www.oaic.gov.au/)

Collection and Use of Personal Information So that we may to provide better service to our valued customers, we may request personal details such as your name, address, e-mail address, telephone number and so on. The personal information that we collect is generally used for record keeping purposes and so that we may properly serve, promote and market our products to you. We do not use your personal information for any purpose other than for the purpose for which it was collected. If you do not wish us to contact you in relation to such services, please contact us. We do not provide or sell your personal information to third parties.

Storage and Security of Personal Information TROPICAL TREASURE is committed to ensuring all collected personal information is protected from unauthorised access, disclosure, misuse or modification. Your personal information is protected and stored in a secure electronic database. We undertake to remove your personal information when it is no longer required for the purpose for which it was collected.

Access to Personal Information Upon proof and verification of identity, (for the protection of the confidentiality of the personal information of yourself and others) we will allow you with access to any personal information you have provided us with if you feel the information is inaccurate, incomplete or outdated.

Amendments to our Privacy Policy We may amend our Privacy Policy from time to time in order to remain compliant with all of our legal obligations.

Social Media When you use our Facebook page, you are using an external site and are therefore bound by the privacy principles of that site. We encourage you to review the privacy policies of that site for further information. TROPICAL TREASURE does not endorse, and is not accountable for any views expressed by third parties using that site. If you choose to "like" or "share" or "recommend" information from this website through Facebook, you should review the privacy policy of that service.

Tropical Treasure

Your Australian Epicactus home

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